Privacy Policy

General

The following privacy information explains the collection and processing of your personal data when using this website. This information also covers the collection and processing of your data on external websites or online services linked to this website (e.g., our social media pages). The definitions and descriptions regarding data collection and processing, as well as the party responsible for such collection or processing, correspond to the definitions set out in Article 4 of the General Data Protection Regulation (GDPR) as of May 25, 2018.

Personal data

“Personal data” is generally understood to mean any information that can be used to draw inferences about a natural person or to identify a natural person. A natural person is considered identifiable if they can be uniquely identified using an identifier (e.g., a name), a number, specific location data, an online identifier (e.g., a cookie), or other specific characteristics (e.g., physical, psychological, genetic, economic, cultural, or social characteristics).

Responsibility for data protection

The body responsible under data protection law for data collection and data processing on this website is

ExKnow GmbH
Bolongarostrasse 96
D-65929 Frankfurt
Germany
CEO: Herr Klaus Burster
E-Mail: klaus.burster@ExKnow.com

(hereinafter referred to as “we” or “the operator”)

For some of the data processing activities mentioned below, our respective cooperation partners share responsibility with the operator of this website under data protection law. You may therefore exercise certain rights directly against the respective cooperation partner. Relevant information regarding this can be found in the corresponding section of this privacy policy.

Web Hoster

Our website is operated on server systems from 1&1 Internet SE, Elgendorfer Straße 57, 56410 Montabaur. 1&1 Internet’s data centers for web hosting offers in Germany are located in Karlsruhe. 1&1 Internet is certified according to DIN ISO 27001. The certificate proves adequate security management, the security of the data, the confidentiality of the information and the availability of the IT systems. As part of our collaboration, we do not pass on any personal data about your visit to our website directly to 1&1. However, it may happen that 1&1 at least potentially gains access to personal data, for example as part of maintenance work. Appropriate data protection agreements ensure that your personal data is protected even in such a case.

Data collection when using contact functions on our website

E-Mail

If you would like to contact us, you can use the contact links or buttons on our website. When you click on one of the contact links or buttons on our website, the email program that you have set as the default email program on your device opens. There is no direct communication or data transfer via email via this website. If you contact us, your data may be stored in a CRM (Customer Relationship Management System) or other software program. As soon as your inquiry data is no longer required to fulfill the order or contract, it will be deleted unless other legal requirements require the storage of your data beyond this.

Automatic data collection during the use of our website

Technically necessary data

When you access our website, we and/or our host automatically collect information of a general nature. The collection and processing of this data is based on our legitimate interest within the meaning of Article 6 Paragraph 1 Letter f of the GDPR. The information collected (so-called server log files) includes the type of your web browser, the operating system used, the domain name of your Internet service provider, the IP address, the time and duration of access, the pages requested, the amount of data transferred and the referrer URL of the previously visited website. This is exclusively information that is not used to draw conclusions about you personally. This information is technically necessary in order to correctly deliver the website content you have requested and is mandatory when using the Internet. We statistically evaluate anonymized information of this type in order to optimize our website and the technology behind it. The purpose of processing this information is to make our online offering available, including its functions and content, to measure the reach of our offering, to answer inquiries and communicate with you and, if necessary, to implement security measures.

Cookies

We do not set any cookies when you visit our website. In principle, internet browsers are usually set to accept cookies. You can deactivate the use of cookies at any time via your browser settings. You also have the option of deleting cookies that have already been saved from your computer. Please use the help functions of your internet browser to find out how you can change your cookie settings or delete cookies that have already been saved. If you would like to exercise a general objection to the use of cookies for marketing purposes, you can do this with various online service providers – for example at https://www.aboutads.info/choices in the USA or https://www.youronlinechoices.com in the EU.

Analytics & Marketing Services

We do not use any analytics or marketing services, such as Google Analytics or Facebook Pixel, on our website.

Integration of third-party services and content

We do not use third-party services such as Google, Google Analytics, Facebook or the like on our website.

Disclosure of your data to third parties

Your data is only disclosed to third parties where permitted or required under European data protection law. This applies, for instance, if you have expressly consented to the disclosure of your data and/or if such disclosure is necessary for the performance of a contract. Disclosure is also permissible under data protection law if required for the enforcement of provisions under other laws (e.g., criminal law regulations) and there are no data protection grounds preventing such disclosure. Disclosure is likewise lawful if we have a legitimate interest in sharing the relevant information (such as when commissioning third parties, engaging a service provider, or working with a web host). Any disclosure of your data within the scope of a data processing agreement takes place exclusively on the basis of Article 28 of the GDPR. You can rest assured that we always conduct a prior data protection review before disclosing personal data to third parties.

Your rights as a data subject

Right of access / Right to rectification

You have the right to obtain information about the personal data we hold about you or to request copies of such data at any time. Please send an email to info@exknow.com for this purpose. We may only process accurate personal data concerning you. If—for instance, by exercising your right of access—you discover that data concerning you is incorrect or incomplete (or has become so), we are generally obliged to correct it without delay.

Right to erasure / Right to restriction of processing

We process your data solely for the purposes stated in this privacy policy. In principle, we initially require this data only to carry out the data processing you have requested (e.g., processing your message or reviewing your inquiry). In some cases, we may be legally required to retain your data for a specific period. If we do not require your data during this period, we will restrict its processing. However, you have the right to request the immediate deletion of your data or to demand a restriction on its processing. Furthermore, you have the right to have the data we store about you transmitted to yourself or to another controller before it is deleted.

Right to object / Right of withdrawal

If you have a legal right to object to the data processing described in this data protection declaration, we will point this out to you at the relevant point. You also have the opportunity to exercise your objection at the appropriate points. In addition, you have the right to revoke any consent you have already given to the collection or processing of your data with effect for the future or to object to the future collection and processing of your personal data in advance at any time. This objection can occur in particular if the processing of your data serves the purpose of direct advertising.

Right to lodge a complaint

If you do not agree with the way we handle your personal data, you may lodge a complaint with the competent supervisory authority.

Changes to the Privacy Policy

We reserve the right to amend parts of this privacy policy from time to time to ensure it always complies with current legal requirements or to reflect changes in our services—for instance, when introducing new services. The new privacy policy will apply to any subsequent visits. If your prior consent is required for the introduction of a new service, we will inform you in good time and request your consent. This privacy policy is dated September 17, 2026.